Returns

Why that is

Once a garment has your logo on it, it has no value to anyone else. The wholesale distributor will not take it back, and the printer cannot un-print it. A shirt with your church’s name across the front is worth exactly nothing to the next customer.

So we cannot offer returns for change of mind, for a size someone picked wrong, or for a person who left the group between ordering and delivery. Any company that tells you otherwise on decorated goods is either charging you for it somewhere else or is about to disappoint you.

What we do cover

We replace or refund items that are:

• Misprinted. The decoration is crooked, off-centre, the wrong colour, cracked, incomplete, or not the artwork you approved.
• Defective. The garment has a hole, a flaw in the fabric, a broken seam, or a manufacturing fault.
• Wrong. We sent a different garment, colour or size from the one that was ordered.
• Missing. An item that was ordered and paid for is not in the box.
• Damaged in transit. Tell us and we will deal with the carrier. That is our job, not yours.

How to tell us

Email hello@thesizerun.com or call (847) 224-8510 within 14 days of the order arriving. Send a photograph of the problem and tell us how many items are affected. A photo settles most of these in one message.

We will replace the affected items or refund them, whichever you prefer. We pay the shipping on replacements. We will not ask you to post the faulty items back unless the manufacturer needs them, and if we do, we will pay for that too.

Sizing

Because we cannot take back a decorated shirt that simply does not fit, we would rather help you avoid it. Every style in our catalog carries fit notes saying whether it runs large or small. If your group is unsure, ask us for a size chart before the store opens, and tell your organizer to change a size before the store closes — at that point it costs nothing.

Cancelled orders

If an order is cancelled before it goes to production, everyone who paid is refunded in full. Once production has started, the garments exist and the printing has been done, so cancellation is no longer possible.

If something else goes wrong

Talk to us. We are new, we want the first orders to go well, and we would rather sort out a problem that falls outside this policy than hide behind it.