Questions
The things people actually ask.
If your question isn’t here, call us. We would rather answer it properly than have you guess.
How does everyone pay?
- Each person pays for their own shirt with their own card when they place their order. You are not collecting cash, chasing anyone down, or fronting money and hoping it comes back.
What if someone orders the wrong size?
- Tell us before the store closes and we will change it. After the store closes we have already sent the order to be printed, and a decorated shirt cannot go back to the distributor. If a size looks obviously wrong when we review the order, we will ask you about it rather than printing it.
Do we handle the artwork?
- We will get your logo print-ready at no extra charge. Send whatever you have — a vector file is ideal, but we can usually work from a decent PNG, and if all you have is a photo of an old shirt we will tell you honestly whether it can be used.
What if we don't hit a minimum?
- Talk to us. There is a point where a print run stops making financial sense, and we would rather tell you that up front than take the order and disappoint you. We are new and we have room to be flexible while we get our first group orders out the door.
How do the shirts arrive?
- In one box, individually bagged and labelled with each person's name, sorted so you can hand them out without sorting through a pile. That is the part organizers tell us they care about most.
Can we reorder next year?
- Yes. We keep your artwork and your previous order on file, so a repeat is a short email rather than starting over. Prices can move with blank costs, so we will re-quote rather than assume.
Are you new?
- Yes. We are booking our first group orders now. That is exactly why it is worth talking to us — your order gets our full attention, and we will be straight with you about what we can and cannot do.
Still got a question?
Call (847) 224-8510 during monday to friday, 9am to 5pm central, or send it over with your order details and we’ll answer both at once.